IT is Struggling to be the Digital Technology Master

New Technology Dawns 4There is so much occurring in new applications and alternative solutions, it is a very tough position for most dealing in technology to truly master all  of these breaking options they might have to consider.

It must be a little overwhelming, when many responsible for IT have for years not had any strategic involvement and not been given clear line-of-business oversight.

Business management equally has over the years built up an ‘arm’s distance’ to IT and found ways to overcome barriers they felt were seemingly put in their way, when it came to ‘bringing in’ the technology they deemed as essential.

Something needs to change going forward. Both the business manager and the IT need to find ways to exchange, collaborate and share. It is in their ‘vested’ interest but more importantly for the future health of the business itself.

Part four of a seven part series

Over a number of years IT and the business seem to have grown apart. IT worked on keeping all that surrounds the ‘systems of record’ and tended to push away or outsource many of the ‘systems of engagement’ to others, either third parties or line-of-business. Email for example stayed within their domain but collaborative tools, the building of on-line communities, supply chain systems tended to be handed over to the expert group and they provided the ‘back-end’ support.

Much within IT has been handed over to lines of business to design and manage. Will this need to change back?

Today, the lines of business are rapidly handling increased system designs to meet their own needs and seemingly encouraged to do so. IT often seems to have been assigned the back-end task of ensuring they can work, are safe and don’t corrupt these ‘systems of records’.

The changes in customer experiences and the engagement within these communities, the open innovation activities prompted by research and development, the stand alone systems for manufacturing design and improvements, have all seen a massive proliferation of either independent systems with minimum integration, or systems to site upon systems, adding complexity and poor line of corporate oversight.

An awful lot of business intelligence is sitting in silo’s where there is limited ability or even no incentive to explore these in different ways. The Enterprise core is limited and not really connected to much of the value-generating parts as we would wish. Knowledge is not flowing across and up and down organizations unless with some considerable manual effort.

There is a time for real change – technology and business need to be redesigned

We are in need of recognizing this new wave of external connected technology needs to be well-connected within our organizations. There are so many forces of constraint, forces of proliferation that need to come together but this is a massive, significant task for an organization to signal its (final) determination to achieve.

The implementation of ERP for many was a painful experience, not because it was not needed, it seemed such a wrenching change. Any significant technological overhaul will make that set of experiences a ‘walk in the park’ compared to this set of challenges that is being thrown at us today. The changes we will be facing to accommodate new technologies and its realization of value will ned an even greater evolution, ERP will fade into the background as a new Enterprise Innovation Planning (EIP) system evolves

The real need is delivering a new integrated engagement platform

We need not just a new innovation management system, we need a modern engagement platform. We need to integrate and sync so many transaction and stand-alone systems that have been allowed to proliferate over the years to meet specific business needs. The growing pressure will be demanded to find solutions that provide a cohesive and business-focused approach to the new social enterprise where we seek engagement at scale into a multiple array of communities and advocates that has data and innovation as its core.

There is such a business / IT / customer divide where the social push is shifting and still very emergent, where the new competitive advantage will be based on ease of acquisition, ease of use, clarity and diversity of choice and variety so innovations will be more tailored to the individual.

The demand for increased autonomy, personal choice will come up against the organization that is totally unprepared in adapting to this rapidly changing world. Organizations are lacking the right type of resources and comprehensive view of what needs to be connected and integrated, what is presently under way  is going to change many of our current industries today as they all become partly a software business.

How can we connect, enable and deliver better innovative outcomes?

There is so much to be realized, connected and enabled for the higher scale, richer, more innovative business outcomes but it is a massive undertaking that is only just being ‘kicked off’ by the current internet of things. It will eventually become the integration of everything but the disruption and realization of what needs changing is only just dawning on many.

External insights and Intelligence will not become Enterprise knowledge that flows without real, deep integration. Receiving the knowledge alone will not turn these into higher scales, richer, more innovation business outcomes that have real growth value, unless we realize the massive ‘mismatch’ between digital flowing in and the physical attempting to cope with this.

I would think unless the innovation systems within organizations are not dramatically altered and that is calling for a massive investment and some really tough strategic decisions of what and where to place those strategic bets and much of the technology needed is only being designed today that focuses mainly on the incoming part.

A painful and frustrating journey is ahead of us all

Turning big data and its insights into commercial successful innovation outcomes may be a very painful journey for many organizations. Business and IT have got to find radically different ways to collaborate and align. We need new models of work, more community-centric, non-hierarchical, dynamic and fluid, in a sharing economy where the evolution of apps and new devices will all have an increasing impact, based on collaborative technology. I’ve previously written on this as “the proliferation of transitory moments

The enterprise design will be radical in redesign and upheaval.

Much of the hype today about all this big data and the analytics behind it is great but the hand off back into existing infrastructures will mean most of it will never be realizable. It certainly can’t be handled by today’s innovation management system where knowledge is lacking and physical intervention is built on the wrong premise of managing innovation activity.

We need to review organizational engagement. Much has to change, be uprooted and completely revisited to begin to design a new digital and physical integrated innovation system.

To master digital technologies and what that can bring in new innovation and value requires a coordination and collaboration of business and IT, each needs to become involved in what the other is doing, thinking and planning and make these plans integrated through a new organizational set of process and procedural designs.

We need to reconsider enterprise architecture for this 21st digital century where increased autonomy, choice and resources can adapt, disrupt, refine, grow and renew constantly in a digital enterprise collaboration that allows data and voice to be heard….and acted upon.

I liked a comment recently from Beth Comstock, the Senior Vice President of GE in a recent interview on the imperative of speed commented: “If we left it up to each business to figure out their data and software, we would not be taking advantage of the scale of the company”. She is totally right, decisions being made today around digital technology are broad room and highly strategic. IT going forward shapes the organizations future.

Who is going to take the lead in your organization to design digital technologies into the very fabric of the organization. It can’t be left to one person or another, this is a total leadership challenge. IT need to find ways to engage fully within the board room, across all line of business and drive the changes up into each conversation and strategic discussion for the foreseeable future.

How organization design and connect digital technologies with profitable innovation outcomes will decide most organization’s futures going forward, markets, customers and investors will be judging this ability very critically over the next few years.


***This is the forth of a seven part exploratory ‘open thinking’ about digital technology and its potential impact on innovation as we know it today. These will be published daily over the next week. The intent is not to offer definitive answers so much at this stage, it is more about raising our thinking.***

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Aligning digital discovery with physical innovation outcomes.

New Technology Dawns 3We really do seem to be in a really evolutionary period, with the explosion of change taking place in the post-digital world of cloud, big data, social and interconnected devices.

The discovery of insights from all this embedded intelligence, social activity and data analytics is leading us to realize a potentially significant wave of new innovation opportunities from this digital knowledge.

The question is “are we internally ready for this?” Are our innovation systems and structures able to adapt to a need for exploiting ‘breaking’ opportunities where speed and agility becomes a critical deciding factor to capitalize on breaking commercial advantage by tapping into all these fresh insights?

Part three of a seven part series

It is through this combination of people and ‘things’ connecting into our businesses that we will be able to extract new data to give us insights that can lead to completely different innovation opportunities.

The concept of (big) data flowing in, discovery being made from all the analytical insights that leads to innovation does work for some but will it for many?

I tend to feel the hype or promise of digital technology is running ahead of the reality. There is no question that each organization has to work through this connecting of the digital technologies in their own understanding and needs, of what the whole gambit of IoT will bring them. That will be a set of tough calls, decided on thinking strategically, not just simply listening to all the ‘urgency and hype’ presented today.

Yet most organizations have to be careful that the idea of the digital promise does not run so far ahead of the realization of a ‘reasonable’ return for all the investment and potential disruptive that these changes will demand and bring. For some it requires a step process to feel their way, for others they will go for the big bang approach.

Each will disrupt and alter the way we conduct business. Either way, it is not just this ‘need to change’ it is looking very hard at the investment returns and risks associated with this. Managing any potential bigger innovation outcomes I would put down as a ‘risk and critical choke point’ that needs different solutions

I do really get stuck on the downstream from these data insights.

These insights will need to be turned into initial commercial ideas and potential ‘realisable’ concepts that can give new growth and value into the organization.

If we are expecting a deluge of new ideas to commercialization then is our innovation pipeline fit for this new level of purpose? I have serious doubts

Without doubt digital and physical operate at really different speeds.

Huge amounts of data can be interpreted through specific algorithms but these will have to have set very clear parameters set within them to be of any worth on what we believe is what we need.

We can go through the analysis and rely on the analysts understanding but will they actually have the necessary experience of what is useful and what is not? Or will that ‘analysis’ be turned over to the marketing team or research and developers, in its raw form and they become responsible for relating the data into something that might have some ‘tangible’ value. Will data scientists sit within these teams or in some remote centre that creates a new type of ‘knowledge’ void?

Through exploring this data, yielding their insights, can go through the internal innovation pipeline system that is presently in place? Are those tasked with turning insights into innovation have the different skills, authority and abilities to make ongoing data interpretation, where re-validation will become the constant ongoing norm.

How will they see different patterns and opportunities and try to fit these into their current view of the world? Can the innovation pipeline cope with even more business opportunities? The human mindset will need to re-orient to receive new digital information in ‘informing’ ways.

Are we seeing a re-run of the tortoise and the hare?

Digital happens at lightning speed, our physical world operates at a snail’s pace equivalent. So we want to push all these digital insights through a manual innovation process – yeah right! Expectations are rising, as dollars are being spent on re-equipping out IT systems to update with this range of digital technology, that the line of business is demanding, they are all arriving around at the same time.

The end game stakes are rising with every decision made or not yet is the organization ready to receive this deluge of digital technologies and be able to translate them into hard, quantifiable returns?

So where does the agile, shorter business cycles, faster innovation come into play. Really though our existing innovation systems, that are totally reliant on human interactions? How will the well set up stage gate systems of approval and validation cope? Digital technology is potentially fast, the human is still very slow in comparison. Is this a heading for a miss match or ways to build fusion differently?

I have written in the past “Innovation has layers that sheer against each other” where ““Slow constrains quick, slow controls quick” These unnatural built-in tensions build up and create this shearing effect. They grind against each other, like tectonic plates that force further disruption and upheaval.

The story of the tortoise and the hare is delightfully told here. “Once upon a time there was a hare who, boasting how he could run faster than anyone else, was forever teasing tortoise for its slowness……”

Technology is racing ahead like the hare, the reaction of our existing systems are a little like the tortoise. Technology will simply, under deliver on its promise and wait for our tortoise in systems, organizations ability to respond in radically different. more nimble and agile ways or simply go further downstream to help the tortoise along by making more of the innovating process automated.

Fragmentation is everywhere and different communities of interest are demanding real change

Then we have the emerging fragmentation of the channels to and from the customer. As we listen more intently we will need to develop not just our analyse, but our filtering and listening skills and each human has different levels of this tolerance to all arrive on the ‘same page’ of insight and potential opportunity.

All sorts of new communities start to ‘cloud’ the decision-making. Those coming from the marketplace, the devices being used, the evaluation of usage and value, the defining of different communities, the building of new business partner communities.

Then the whole thinking through on attempting to gain a new sense of engagement within your own workforce, convincing them that this time it will be all different. The disruption to their work will eventually deliver a different environment that is better, whereas they will be busy grappling with new skills, even faster paced work and yet again, will it settled down into quiet acceptance, limited engagement and enthusiasm?

As we ‘slice and dice’ even more through digital insights, markets will fragment even more, product and service have the potential of offerings more that can be tailored than ever, yet complexity in our offerings will dramatically rise. We need to find ways to structure and adapt to this, otherwise risks rise as mistakes are made, customers move away and not closer due to this lack of a comprehensive engagement strategy.

The question remains “so how significantly different will all of this be?”

What will we need to address? How bold and radical will this need to be and can whole organizations re-orientate and change their established ways to exploit digital technologies?

It will call for some fairly bold management decisions and a growing risk in undertaking but more than likely having a greater risk in not being well thought through and designed. Bolting this onto existing systems, many manual does not sound to even be a compromise, although I’m sure many will initially try to achieve, creating real operational problems.


***This is the third part of a seven part exploratory ‘open thinking’ about digital technology and its potential impact on innovation as we know it today. These will be published daily over the next week. The intent is not to offer definitive answers so much at this stage, it is more about raising our thinking.***


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Is the balance in innovation activity about to change?

New Technology Dawns 2Is digital technology we see emerging today going to be able to provide the positive tension between rational and randomness that takes place in our innovation activities today?

Will digital begin to dominate our innovation thinking, will we lose this randomness, this spark of human creativity or will it be allowing this to connect multiple strands in new, more exciting ways? How are we going to adjust to the changing way technology will impose itself on our innovation activities and needs?

How will all this Mobile Connectivity, Cloud Computing, Social Media, Crowdsourcing, Internet of Things, Industrialinternet, Big Data, Analytics, 3D Printing and Scanning be presented and managed as a part of successful business scenarios and intertwined with changes of social behavior? Are our existing innovation systems ready for this potentially set of sweeping changes of knowledge inflows and translation, so they can be successfully commercialized into new innovation?

Part two within the series of seven

It is through searching for and seeking engagement in the ‘wider’ world we will begin to make greater connects and receive potentially enormous amounts of (raw) data, about interactions, performance, possible issues and connecting, previously fragmented and dispersed information and through analytics turn this into emerging valuable knowledge.

Rational and Random thinking can be accommodated with digital technologies.

Technology has spawned operating systems that are set up to be searching for the rational, by setting up the system hierarchy, by ensuring a coherent input of facts and data, you can automate the process and generate greater outcomes that give you scale, make considerable processing saving, and gain increasing efficiencies by the constant quest for improvement and automation.

We are equally seeing more random pattern recognition, matching, ‘crunching’ data to offer up multiple scenarios. Then we begin to see equally a big move in where you store this data, those ‘data lakes’ where you can constantly revisit and draw down raw data, in new and different ways. For managing significant data  the cloud offers a significant alternative than on-premise.

Thankfully the quest to extract intelligence out of the raw data has equally kept the randomness side moving along in equal measure. It is this side that is making the big leap through these emerging technology changes of social media, smart mobility, sensors and other machine intelligence that is generating vast new levels of data. This big data requires analysis and the analytical aspects coming from exploiting different algorithms, will allow for greater insights into all the activities taking place.

There is even more of a promise that artificial intelligence can combine with human intelligence in significantly different ways, to generate new growth and deliver those richer, higher scale, more innovative business outcomes, that this investment being undertaken will be required to bring.

What needs changing is the innovation process to accommodate these changes

The arrival of big data is full of bytes, both terabytes but also strategic bites! We seem to be in a really evolutionary period, with the explosion of change taking place in the post-digital world of cloud, big data, social and interconnected devices.

The discovery of insights from all this embedded intelligence, social activity and data analytics is leading us to potentially manage a significant wave of new innovation opportunities from this digital knowledge.

Managing this transformation is a real strategic and operational challenge.

We will need to transform much within our systems but more importantly to orientate our skills to receive, translate and diffuse new knowledge, in significantly different ways.

It is through this combination of people and ‘things’ connecting into our businesses that we will be able to extract new observations, to give us insights that can lead to completely different innovation opportunities. That is the promise of this ‘fat juicy carrot’, providing fresh growth, new innovation opportunities, that have real value and worth.

Insights and ideas will become a real log jam attempting to enter the innovation pipeline

As it stands I can see a potentially a damaging build-up, or a log jam of promising concepts all desperately trying to work themselves through the innovation funnel. Either decisions or the existing disciplines have to be radically altered, where we take on a much higher risk profile to enable these to move from idea to finished product or new service, or we accept the consequences of different failures, growing frustrations or variable revenue metrics against the cost invested.

Cranking up the innovation throughput needs different approaches than at present. The innovation pipeline today is very manual, it needs human intervention, in decisions, in inputs, in what is communicated, what is approved or dropped. Innovation gets often weighed down by human intervention.

Will this change, if so what is required is for the innovation process to become more automated where predictive decisions or probability ratings are presented more from technology design and digital information? What changes are needed, who will be willing to invest in this radical redesign of the innovation system?

Radical smart-connected and digitally discovered concepts will radically alter the value proposition as I have outlined before. These will need the internal business structures to alter and deliver new business models to respond in unique market ways.

That will call for bold leadership and radical redesigns of much within our organizations to allow greater innovation to flow out to the market to capitalise on these increasing levels of insights coming from a more digitally connected front end.


***This is the second part of a seven part exploratory ‘open thinking’ about digital technology and its potential impact on innovation as we know it today. These will be published daily over the next week. The intent at this stage, is more about raising our thinking on what might need changing or at least re-orientation within our innovation management approaches.***


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As new digital technology dawns for innovation

New Technology Dawns 1Digital Technology is significantly challenging organizations to re-think and re-equip due to the emergence of big data, smart mobile connectivity, social media, cloud, analytics and the growing commercialization.

These are all driving external technology change, all clearly pointing towards a significant disruption of the existing ways we conduct business internally. So we need to ask “how are we going to take advantage of the potential business transformation?” The issue is how to capitalize and create the value from all this change for innovation and performance enhancement?

***This is the first of a seven part exploratory ‘open thinking’ about digital technology and its potential impact on innovation as we know it today. These will be published daily over the next week. The intent at this stage, is more about raising our thinking on what might need changing or at least re-orientation within our innovation management approaches.***

A number of well-respected thinkers see this as the opportunity for a ‘great transformation,’ challenging much of our past practices and calling for embracing new ones. Ones based far more on open engagement processes and structures that connect in a greater networked world, where reaching out for personalised relationships will lead to different insights and potential value growth opportunities. Digital technology provides the conduit and sourcing to achieve this very different engagement process.

This flow of digital generated technology will alter the very nature of how we reaction and respond in organizations. Insights derived from the data, to gain any real worth, will need to be turned into new innovation activities, new business models leading to commercial or social changing solutions.

Restructuring and re-skilling will be needed to take advantage of this influx of raw material of potentially valuable insights needs as much focus (actually more) as connecting into these different digital technologies. We will need new business practices to accommodate this new digital world and take full advantage of it.

Innovation is caught up in this transformational change.

To be an innovator, you are always restless but the present structures and frameworks that innovation operates within have been often highly constraining and heavily reliant on manual operations. Innovation as a system has often conflicted within the approaches taken by our organizations.

Innovation challenges much of what organizations believe they want, repeatable systems so that our organizations perform like as well-oiled, highly structured and maximizing value by striving to be efficient and effective. Innovation often requires agility, flexibility and allowing creativity to flourish, it often stays outside the mainstream system structures, sometimes to its and the organizations detriment.

Innovation often flies in the opposite direction, it is needing to be fluid, open, responsive, sometimes reliant on the instinct, hunch or powerful insight that is never ‘predictable’ but suddenly emerges from a collision of events, or random thoughts that lead to a new insight, a game changing one. It is really hard to turn this ‘randomness’ or serendipity into a system but not impossible.

Yet over the years we have learnt more about the ability to innovate.

We can provide some structures, some thinking through concepts, different frameworks and tools where innovation can ‘spark’ and ‘emerge’. These can also be placed in a logical process, captured and automated.

The argument has always been that innovation is first and foremost a people’s domain. Individuals tend to ‘push back’ when systems and structures are imposed or they simply accept them and become increasingly disengaged.

The more you engage and encourage people to find time to think, to step back and reflect, the more you encourage new ideas. People have this innate ability to discover, challenge and explore, to push beyond the known and strive to solve the unknown. Many of our present systems ‘push’ to constrain this, they want to measure productivity in hard ‘throughput’ and often can’t accommodate the softer side where the intangibles quietly work away and generate the real underlying value of creativity and being innovative.

The two schools of innovation as the common approach

There has been constant ‘tension’ between the rational school, where everything can be broken down and analysed and then through this work you can predict and reason everything out. System thinking tends to dominate with Six Sigma practice being a good example here.

Whereas on the other end has been the school where randomness allows the concept of chance, without defined plans where ideas simply occur, in fortuitous, often hap-hazard ways. These are often more often by accident or casual connections all being able to come together in ‘blinding flashes of insight’ or confirmation of something deeply felt suddenly triggered or recognized as valuable in fresh ways of thinking, that are potentially new to the world or certainly worth exploring.

Digital Technology will have to cope with both schools

Innovation has to cope with both rational thinkers and random thinkers, structured and unstructured; it has had to strive for a ‘reasonable’ balance between the two to allow for innovation to be discovered and worked through on both sides.

For this reason among others, people are central to making innovation work, they have this ‘habit’ of interfering with our systems and structures. They will find ways around obstacles but sometimes can become ‘blindingly’ stubborn in the pursuit of their thinking,

Digital technology for innovation will still be totally depend on people wanting to ‘see what they want to see’. They will engage not just with technology but with the desire to see insights and new discoveries through to emerging new innovations. The issue is how do your harness the machine, its outputs with people and their constant need for input?

Perhaps it might be hard initially until we can re-orientate our innovation thinking, systems and processes to accommodate the digital technologies that are seemingly breaking all around us today. The quest is in finding different approaches to allow the human side to shape, interpret and extract the value not just in what they want to see but through different lenses . That might be harder than you think.


***This is the first of a seven part exploratory ‘open thinking’ about digital technology and its potential impact on innovation as we know it today. These will be published daily over the next week. The intent at this stage, is more about raising our thinking on what might need changing or at least re-orientation within our innovation management approaches.***

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Questioning internally those many product failures


There is a variety of different views on our product failure rates. According to some, the failure rate for new products launched for instance in the grocery sector is 70 to 80 percent in the US. For smaller US food businesses launching new products, the success rate is even lower around 11 percent. These are really high failure rates but is this a myth or reality? How does your organization evaluate product failures? Do you really want to talk about them?

Organizations continue to push for business growth by launching wave upon wave of new products, yet many end up as just hardly ripples. We seem to have this npd ‘bug’ of wanting to constantly innovate, it is required, expected and keeps our organization’s teams of developers and marketing groups gainfully employed. Yet we continue to have poor product rates of return. Why?

Researching new product failure is fairly hard to cut through fact and fiction

Recently I was asked to research into these failure rates, the part of the broader question was interesting, in trying to understand this continually high failure rate, as it is claimed we have advanced significantly with our innovation understanding, structures and research techniques to understand market and customer needs, yet we still have, it seems, the same ongoing failure rates. Why?

Firstly getting at definitive failure rates really can be one of those “it depends” reply. Not just which industry you are in but which market, which segment within the market, what are you trying to do, what are you trying to build, defend or advance etc., etc.. It gets incredibly complex to give a baseline to failure; apart from it does seem unacceptably high.

Four strands of insight seem to reflect some measurement ‘sense’ on failure

Firstly, I liked one view here provided through the PDMA: “often new product ideas are not developed and the majority of new products never make it to market. Consider these two interesting statistics: 1) New products have a failure rate of 25 percent to 45 percent; and 2) For every seven new product ideas, about four enter development, one and a half are launched, and only one succeeds”.

Secondly according to Booz & Company they report that 66 percent of new products fail within two years.

Thirdly, the Doblin Group reckons a startling 96 percent of all innovations fail to return their cost of capital.

Fourthly, this makes product development very sobering. Few product introductions, for instance, within the food and beverage categories, are blockbusters. Companies in mature industries often must find another way to make a splash. Only 1% of new product launches reached $100 million or more in sales revenues in their first year (Bain & Co in a report back in 2008). I doubt it has got any easier, most probably a lot harder since then!

Each of these failure rates speaks to me

Each of these four metrics has given a clear qualification to failure rates. Failure is qualified and framed.

Yet it grows in my mind so often our failure rates are not to do with the market or customer acceptance but the very poor ways we conduct new product development within many of our organizations. How we manage innovation internally can contribute to market success or failure.

Much of our failure might lie with us, not the market

We seem to have five really big internal failure points, let me call this the internal “magic five” that have hidden within them the common problems that might be stopping organizations improving their internal npd rates.

1. Innovation Execution

The high level of products that miss launch dates is often due to a lack of dedicated time and resources assigned to execution. It simply leaves the product at the factory gate, not having the dedicated focus and gaining the attention it needs in the market place. You hit the rocky road of execution as Innovation execution is not a smooth process, it is full of surprises, Innovation is serendipitous, full of fortunate discoveries, often you stumble across something that takes it further forward and these need dedicated attention.

How often does your innovation execution lacks momentum, as suddenly all that necessary energy dissipates and falls away, what started as a bang ended with a whimper as resources get pulled due to the mistake that “job done” was when the product rolled off the production line. You really need to have as much leadership and attention immersed in the deployment zone of execution but we often fail to recognize this.

2. Too Few Good Impactful Ideas

How many times have you got caught up in that ongoing debate on ideas, the quest for many required by a (stupid) metric, clashing with top managers who need to find and fund those higher-value projects that have real value impact. The hyping up in tensions this can have internally, staking the future on some personal bets, padding out others to meet yet another metric, of products launched in the year.

Also some organizations get caught up in that underlying ‘push’ to introduce increasingly more incremental products to offset under-performance. The lack of clear criteria on what will be supported and why, or those that work the idea so as to ‘massage’ the numbers up to get it into the next stage of the pipeline. Idea Management needs clear, concise governance and well thought-through metrics to deliver against and that is NOT ideas, for ideas sake!

3. Lack of Alignment

The alignment of product innovations to areas of strategic focus is one issue but then even if they are aligned, the organization fails to allocate and connect the need to make the appropriate resource allocation to deliver. This gap of alignment between strategy and product development activity is one of the real gaps as they are internally driven and not customer alignment driven.

To get closer to achieving alignment of strategic need and our innovation outcomes, we need an overarching strategic design, to reduce the ‘disconnects’. Innovation needs constant alignment. One essential need is to provide a well-designed strategic plan that will allow the connections needed. We need to seek out alignment through clarification, through talking to each other, to working explicitly from the ‘same page.’ Putting together alignment and objectives needs a specific design.

4. Portfolio “Placing Bad Bets

The feelings, instincts, personal favourites often get the favoured resources but are they are ‘grounded’ on exact customer need? No, more personal beliefs, and in the end precious resources are wasted on unsuccessful products.

Do we actually do product profitability evaluations one or two years later to encourage the culling and learning from our product launches? How can you promote a more careful evaluation of innovation practices, striving to eliminate variances yet guard against that relentless pursuit to reduce the failures.

We need to guard against acquiring that prevailing risk mitigation mindset with the idea of standardising and simplifying, validating through increased data verification and mining, striving for benchmarking and searching for best practices.

These ‘good practice intentions’ seems to go nicely with placing the innovation bets on increasing the incremental activities, all to the detriment of seeking out more radical innovation. If one type of innovation prevails and begins to dominate, the risks of not providing for a healthy future increases. We begin to lose our abilities to be responsive and flexible.

We lose our agility to respond to changes in our markets, we are beginning to ossify our innovation, and ending up with ‘no good bets’ means you are placing no decent bets for your future health. Managing the innovation portfolio well can be the difference between success and failure.

5. Product development remains often ego-driven

Many responsible for new product development seem to suffer a selective perception, full of wishful thinking and optimism which can lead to biases in the direction of their wants. There is this growing internal trait to become predisposed and think of ‘our’ ideas in terms of product success, not product failure.

We overestimate, we interpret evidence to meet our wants and forget to keep going back to focus on the needs of our customers. A much harder place to focus upon and stay determined to deliver too. I repeat “are we internally driven and not customer alignment driven and do our ego’s get in the way?”

Product failure might lie far more internally than we are prepared to admit

Uncomfortable as it is there is a time to call into question the lack of a decent set of values that our innovation governance should be tackling.

I’d argue we are failing ourselves as much as we are failing our customers, when products don’t live up to the promise that was originally intended, as identified and needed, that just seem to somehow got lost in internal compromise and product development failure.

It does seem how we are managing innovation internally has a large part to play in the present contribute to market success or failure and that needs addressing.


Publishing note:  This blog post was originally written on behalf of Hype and with their permission I have republished it on my own site. I recommend you should visit the Hype blog site where they have a range of contributors writing about a wide-ranging mix of ideas and thoughts around innovation, its well worth the visit.


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The proliferation of transitory moments are ahead

Digital DiscoveryRecently I was reading that up to now, each digital technology change was a separate era but today we are facing something seemingly different, a collision, a whole mash-up of disparate technologies and systems, that  seem to be heading for such an explosion of change, a post-digital transformation.

This merging of cloud, big data, social, and the internet of things is becoming the new system of discovery according to some. Others call it the crossroads where the post-digital reality of bringing together the cloud, mobile, interconnected devices, data analytics and embedded intelligence are pointing us to a hyper-connected world, less tomorrow, more speeding towards us in the here and now.

It is through people and things (IoT) we will get new innovation potential

It is through people and ‘things’ (machines and devices) that we will obtain increasing and more powerful insights, that have the real potential of being turned into new innovation potential through the connected businesses. This can generate new value and business propositions.

It is this “turning into new innovation” is where I have my current difficulties. The virtual world of digital is moving much faster than the physical ‘enacted world,’ of turning insights into actual innovation activities, through the innovation pipeline.

The whole discovery to final execution is for most organizations still, a very fragmented, often disconnected system, highly reliant on people to make decisions and organize the more tangible finished result. It is still through mainly a linear process of stage-gates and investigation /validation / move on or not. I can’t see that working in a digital hyper world where insights flood into the innovation engine room, expecting the same ‘hyper’ response and delivery result.

The ‘play’ at present is how all this represents such significant business opportunities for both the large and start-ups alike and how they set about it. There is a real hype and force behind this but until we fix the total innovation value chain, the (new) front end for all these digital insights flowing in, otherwise it will just simply increase the log jam and the significant frustrations will grow even more that innovation is not matching its potential.

Something will have to give or change and needs fixing to be better equipped for this digital transformation of real-time insights and opportunities.

There is significant increased capital and funding going into these technology changes, not the innovation process

Recently IBM was reporting how the VC is funding much of the ‘edge of embedded systems, different gateways of connectivity, messaging and the much-needed security all this means. Equally how the VC is investing heavily in the back-end of cloud services where data services, analytic services and (again) security need different solutions to meet these changing times.

Then we have the leaders in the shape of Amazon, Google, Salesforce and a number of others all-seeing significant ramp ups in engagement. Also this is equally coming from the likes of industrial giants like GE, in their connected world and many, many others, all determined to shape their industry and change its boundaries, through offering broader system products that pull together these technologies and shift the customer value proposition in radical ways.

There are sizeable bets and large sums of new capital going into this front end of discovery.

We are transcending traditional industry and product boundaries

The transformation that is under-way is exciting, actually scary and highly challenging in significant ways. Like in any “wild west” environment advice comes from every quarter, stories feed of each other and magnify but heroes are born or in this case, are created, for this convergence of post digital evolution.

This is the time we are blurring or having so many things flashing before our eyes with the digital and physical worlds combining for this convergence of people, business and things.

The dizzy array of strategic choices will totally disrupt existing business models if they are right in their design. The whole world of communicating, transacting and designing all the different negotiations and products that meet the immediate needs of the customer makes this the “digital business era”, where constant redesigning and orchestrating the parts will keep it at the forefront by a constant evolving set of combinations and leveraging a network of diverse capabilities.

It will be how and where a business or entities of business come together and see where ‘people, things and their business offering’ can come together for mutual value based on the unique combinations of the different technologies available.

There will be a constant evaluation of the assets both internal and externally that make up this digital world (people, the business and things) that will take this out beyond the control of one company, into a system within a larger system to make it work at a constantly evolving speed and gain adoption.

Who will master all the necessary interactions?

Digital Discovery 2The decisions being made will define markets and push way beyond established industrial boundaries to seek out and attract, to acquire both data and sales and keep retaining customers, who will increasingly become more fickle, unless they ‘see’ the changes and the values being offered.

This is going to have a real velocity to it. In our homes, in our personal lives, in connected transport, in our cities, in a multitude of our industries and health care systems, in our shopping, in the way we can buy and engage with the source of our need. None of this will come overnight but it is going on all around us in improved response times, connections and choices.

As the organizations investing in this changing world learn about people, different business approaches and structures and what these ‘things’ are capable of it is the knowledge gained and translated represents a new world of possibility.

Much will become even more highly transitory

I was going back through Rita McGrath’s book “the end of competitive advantage” and although this only came out in late 2013, I realize it does seem to be lacking in much of the change taking place through this new emerging digital era. Yet it does paint a changing world, it does offer many pointers to understand and filter a new thinking through.

Rita discusses “arenas” that are transcending current industry boundaries where organizations ‘spot’ opportunities and look at what needs to fill the space, by pooling and orchestrating different assets to go after that opportunity. A different game is opening up.

Yet digital thinking is transformative and does take us into a different business dimensions, one that can offer greater transparency, connectivity and the need to respond in dramatically different ways than our past business models were capable too. We look out in broader ways.

Those that seize this opportunity will look towards shrinking market cycles, delivering totally different value propositions, seizing vacant space where better job- can-be-done. These will be further exploited through combining technology, social and marketing solutions that explore different innovation offerings, ones that customers will decide (or not) do meet either their needs or unexpected needs.

Some innovations or value propositions  will take them for a real surprise, as they were totally unaware of these, yet they seem to fit into their ‘perceived’ lifestyles and activities, captured more and more through these SMART devices, many of these will offer new premium value price points for business or customers.

The reality is fast becoming our ‘advantage’ will be highly transitory as competition will be seeking all possible ways to match your offer. Shorter cycle times, constant change and update will be the point to chase the value and keep the interest, otherwise others will nip in and steal the ‘advantage’.

The reduced lag time of everything perhaps?

Digital Discovery 1The lag time of everything will dramatically reduce. Be these traditional industry cycles, product development, and customer feedback as the battlefield will be staying constantly ahead of the competitors response through this constant investment and re-engineering of the different combinations of new transient competitive advantage.

A world of rapid testing, experimenting, test and learn cycles, the increasing use of 3D printing, exploring different configurations that resonate or not with customers, so they can be quickly scaled up and delivered as the advantage point.

Digital technologies in their different forms will establish new terms of customer and competition advantage, where the whole cycle spins faster, latency constantly gets destroyed and organizations seem to increase their velocity to simply stay ahead.

If we do begin to believe all of this, the new channels will be digital where products, services and experiences will alter in ways it is hard to image today, although I’m sure they are being worked upon by the next wave of digital / business smart organizations searching to be the next Amazon, Google or GE.

Converting theory into reality that drives increased growth and revenue

The game is presently to convert the theory, the numerous ideas coming from all these digital insights and interactions, into concrete reality and we will have a real difficulty for most on this to convert these quickly enough. Many opportunities might be simply transitory but highly valuable to exploit.

It is not what is coming through our door, it is what we are able to get out of the door at the other end. Most of the innovation systems are designed from a very physical engagement, validation and execution perspective, operating not at any speed like or what we are wanting to get out of all the front end investments from the new digital era.

There will be systems and practices at real odds in speed, agility and decision-making. This will hold any evolution up, until the back end of product, service or business model are equally addressed. This does need the same commitment of funding and strategic thinking and organization engagement or this post-digital era will fail to deliver, due to these up-stream constraints and antiquated approaches to the innovation system.

Digital disruption is with us, it seems to be enormous in its potential transforming effects. It has an enormous potential to alter how a business conducts itself; in seeking out its different (and multiple) value propositions, the design of its new business models in the way it engages with people, things and its business. Yet I have to ask about the physical innovation value creating capacity – can it cope?

I’ve just got one enormous headache thinking about it.

Innovation will certainly not get any easier; it will be faster, more demanding and a heck of a lot more risky. The innovation systems we presently have will simply not cope, the log jam will not be the data flowing in,it will be the amount of innovation flowing out or more than likely just trickling out.

It does not matter what we rush to invest in digital capabilities something down the value chain will have to be radically altered to seize this digital era and turn ‘seen’ opportunity into reality and that is today based on people’s innovation capabilities.

Innovation still totally relies on people not this digital tsunami or digital monsoon as I called it, that is altering the front end. I understand most working within our organizations are lacking engagement, will they welcome the digital age or it will become even more the whipping boy, being forced upon them of reluctant change? The digital front end is going to hit a real roadblock within organizations that needs addressing.

Innovation remains stuck in 20th century thinking

How will ‘we’ seize the opportunities and turn them into the innovations that is needed to be delivered to capitalize on the insights gained? I would think we need to invest in the innovation system and structures to enable this to happen and are we?

Today most innovation systems are broken or one paced, mostly fit for incremental innovation only and as latent as you can get, in reaction, inefficiencies and in delivering any concept to final product or service delivery in anything remotely close to real-time or incoming digital response.

The innovation life cycle is not fit for this digital purpose for most organizations. Is anyone thinking of this? This needs equal attention and fixing. As we assemble highly transformational road-maps we might pause and think about the inadequate one we have for the innovation life cycle.

Or am I missing something here?

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Smart, Connected Products Will Radically Alter the Value Proposition.

Smart connected prize 1Marketing has worked for years in framing the marketing mix on the classic 4P theory of product, price, promotion and place for finding its value proposition.

Then this was extended for the need to bring in the service aspect, by becoming the 7P,  adding physical evidence, people and process onto the original 4p.

Then this was updated in the nineties to become people, process, programs and performance.

Great as this maybe in its  ‘progressive’ evolution these are totally inadequate to ‘serve’ today’s world of smart, connected products. Product design has become hyper, connected and needed to be well-designed. It is more to do with what is embedded or how it is connected and less on the product as the value generating proposition.

Getting a deeper understanding of the smart, connected world

I’ve been reading a terrific article by Michael Porter and James Heppelmann in the Harvard Business Review entitled “How Smart, Connected Products Are Transforming Competition,” this is in the HBR November 2014 edition. The article is around 12,000 words long but I would argue is well-worth the read, it opens up much to consider as connected technology becomes this new competitive force.

The authors write about the third IT-driven wave. As technology is becoming or has become an integral part of the product itself. Embedded sensors, processors, software and connectivity within our product, coupled into the cloud to produce (tons of) data, that needs storing, analysing to drive dramatic changes in value, product functionality and performance. The “internet of things” changes everything but as it is pointed out it is more “the things” that are changing the competitive landscape.

Product marketing will be governed by IT and how it grapples with these changes, the Technology team become central to the fortunes or decline of our organizations in this connected world.

The connected products expand the potential for new functionality, greater reliability, higher product utilization and capabilities that will cut across and transcend traditional product boundaries.

We are in real need to ask the question “What business am I in, or simply want to stay in?”

The strategic choices is how are these significant changes going to change the competitive landscape for each of us, how will we be able to capture and create new value. The industry boundaries are suddenly expanding, becoming highly porous to new competitors, threatening existing and well-established organizations in multiple ways.

More-complex product design coupled with embedded technology and multiple layers of new IT infrastructure challenge the conventional product dramatically.

Jeff Imment, Chair and CEO of GE, recently stated “every industrial company will become a software company”, I’d go further it is simply ‘every company.’

Value propositions are radically altering as well as Business Models

Standalone discrete products that have worked for years suddenly seem outdated. We are receiving more product systems and will see increasing more systems within systems, where multiple products all connect to help in the home, the car, the hospital, connecting us within the city we live or as we travel, on our aeroplanes, in remote places.

The system that connects the products and offers new value propositions will become the core advantage place, not the product itself. Some of our organizations will end up being deliberately “productless” so as to provide these systems or be the master provider of the system of systems. Think Google here for example to begin to visualize this.

New business models will proliferate to incorporate this smart, connected world as strategic position will be all about doing things very differently, across the organization and how you connect and engage outside, both in new partners and with your final customer.

Replacing the old 4P with a new set of escalating connected considerations that will drive your product offerings.

Porter and Heppelmann suggest it is the capabilities of smart, connected products that will need to be worked through by building from one into the next. Although each capability is valuable in its own right it allows the next one to build from it and the more of these four built into the final offer, the more the customer value and eventual competitive position will be determined by the finite choices within each.

Monitoring – connected products need a growing comprehensive monitoring of a products condition, operation and external environment. This provides how a product is being used, this helps design, market segmentation possibilities and improved after-sales service to achieve better utilization, or changing product capacity. An example is medical devices where monitoring is potentially key in its value creation or premium

Control – connected products will be increasingly controlled by remote commands or algorithms that can respond to specific changes or improved customization of the product and allow for higher personalization. An example is connecting the home, its lighting, heater, security etc.

Optimization – the flow of all the ‘connected data’ has the potential of improving output, utilization and efficiency, where more remote repair can take place, preventative maintenance. By operating with real –time’ knowledge you can make smart connected repairs or when you send someone to repair something malfunctioning that technician can have already knowledge of the possible diagnosis of the problems, recommended repair processes ready to work through and have the potential parts all on hand.

Autonomy – Robots, like a vacuum cleaner can use their built-in sensors and software to scan and clean floors, it can over time learn about its environment, self-diagnose and adapt to user-preferences. I must admit (smiling) human interference might just get in ‘it’s’ way to do the optimum job. The connected products can co-ordinate with other products and systems so you get your brew of coffee waiting for you, after the robot has done the hard work! It gets hard watching all the activity or monitoring performance.

So we will need to work through a more complex product offering beyond just simply the ‘old four P’ but the ability to deliver through these new capabilities is a massive undertaking.

The IT department will become more of the central innovating connecting hub. How it responds will be pivotal.

The IT department will massively change as this will become more the innovation hub of connectivity, evaluation and deployment. It will move from being at the ‘back end’ into one of leading the ‘front end’ of change. Innovation will radically alter its present role as it moves more towards technology based innovation or system innovation. Both will make IT the essential ‘go to’ place. IT does has a pivotal role to play in innovation activities.

The changes within IT will require a massive up-ramping of skills not presently found in most of our organizations, many of those got either downsized or handed over to others, outsourced, to perform. This will need to be rethought in the changes ahead.

These ‘drawing in’ skills will include software development, systems engineers, data analytics, and security expertise and new partners to compliment and assist. A new wave of providers will need to be competing with existing IT partners for the investments that will have to be made.

These will need to be on new product hardware, embedded tailored software, connectivity, in-house storage, remote servers and cloud, security tools, new gateways for external protocols and finally integrating into the enterprise business systems in really different ways

Just imagine the needs to go and build or connect into a new “technology stack” which requires the product in hardware and embedded software, a connectivity network, a growing product cloud of applications, analytic engines, application platforms and a data storage system.

Then you have to consider the higher level of protection for data security, application and protection that both the product and the user needs simply rises exponentially and all of those needs. This is a real inhibitor of fast adoption for many.

Working through all the threats and opportunities calls for significant strategic thinking and radical overhauls of product and connected design

The hurdles that will limit or accelerate this new competitive threat are tough challenges that each organization has got to work through. Firstly it has got to get its head around all of the changes taking place in connected technology and digitization.

There is a lot at stake, possibly the biggest change in redefining different industry boundaries and connecting increasingly into systems of systems. It will redefine competition and many existing organizations will undergo consolidation and takeover. The entrenched ways of competing will be the loser as the system that connects products will be the new core advantage, not the product alone.

The issue is how our organizations will incorporate smart, connected capabilities into its products to realize the potential of connecting technology, enabling a digital vision through different software, smart machines, the cloud, mobile device diversity and its management.

How it incorporates mobile applications, new architecture, connecting personal clouds with hybrid clouds, the IoT of social, industrial and nearly everything that a sensor, processor, piece of software and our connected world seems to be presently throwing at us. It is creating an evolution challenge.

This is going to require lots of trade-offs deciding what to do, what is possible or not and then more importantly what to not do as you do not have the capabilities for product being enabled or smart embedding.

A challenging pathway lies ahead – it requires a new IT understanding and appreciation.

Charting this potential impact by just working through the four building blocks of what does the connected values found in monitoring, controlling, optimization and autonomy begins the realization we are in a new age of connecting technology. It will reshape everything, it will be transforming.

Do you have the skills and abilities to compete?

Have you the ability these connected technologies and the systems will required available to you? Take a read of that HBR article, I think you will find it invaluable in thinking a little more deeply at what is coming towards all of us.

The smart, connected world threatens much of the established order; it will shape the new order.

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